DATA SUMMARY

Stay in control of your

support team

One look and you know how your agents are doing.

CHAT REPORTS

Insights that

lead to growth

See how you measure up and find a way to
improve your customer service.

Total chats

The number of chats your team handles every day. The more conversations you have, the more opportunities to advise visitors and sell more.

Missed chats

Make sure you are not leaving some customers empty-handed with the missed chats report. If you do, Sabai Customer gives you a way to get back to them and offer help.

Greetings conversion

Greetings are an easy way to encourage your customers to talk to you. See which greetings are the most efficient, and which need some tweaking.

Chat satisfaction

Keep your customers happy by tracking customer satisfaction with your team and individual agents.

Chat engagement

Check where your chats come from to see if your team can do more to engage visitors on your website.

Chat surveys

Chat surveys let you collect info about your customers that is important for your business. In chat reports, you see all that data in one place.

Chat availability

View how long during the week your team is available for customers.

DATA EXPORT

Create custom
reports

All reports can be saved to a CSV file. It’s also possible to schedule reports to get all your customer service data right to your email—daily, weekly, or monthly.

Try Sabai Customer analytics tools with a free trial

    Schedule a Demonstration

    • No obligation demonstration.

    • Better understand how we can integrate with your systems.

    • Harness the power of your data with AI.

    ECOMMERCE REPORTS

    What you get, in numbers

    Learn how Sabai Customer impacts your revenue and other business goals.

    Tracked sales

    Use this report to see how much value you get from using Sabai Customer, which products are the most popular, and which agents are the best at selling them.

    Achieved goals

    This report shows how many of your chats end up with the desired action taken by the visitor. For example, a sale or a signup. You can track the statistics for each goal you create separately.

    FILTERS

    See only the information

    you need

    All reports can be filtered to show results for specific conditions. Making analyzing data easier.